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    Real Freight. Real Savings.

    How shippers put TransportOne's agents to work on their existing systems, with their existing carriers — and what came back.

    Miles

    Planner Agent · Freight Procurement · Published July 2026

    AI voice freight negotiation helped a D2C pet nutrition brand save $103K

    A fast-growing D2C pet nutrition company with $5M in annual freight spend needed to renegotiate rates across 54 transporters, without replacing its existing vendor network.

    $5.0M

    Annual freight spend

    $103K

    Savings achieved

    6 wks

    Payback period

    54/54

    Vendors renegotiated

    The constraint

    • The logistics team had limited bandwidth to renegotiate rates across 54 transporters
    • Negotiating one vendor at a time took 6 to 8 weeks
    • Rate reductions were typically small and rarely exceeded 0.5%
    • Limited visibility into realistic market rates or lane-level cost benchmarks
    • Non-simultaneous outreach made competing quotes less effective

    What Miles changed

    • Worked on top of the existing TMS without changing vendors or team structure
    • Supported parallel, live voice negotiations with all 54 transporters simultaneously
    • Built opening bids from zero-based costs across fuel, driver wages, tolls, and distance
    • Shared live competing bids during calls, creating authentic market-driven pressure
    • Continuously updated a real-time lane rate database to inform ongoing strategy

    Freight spend and savings by distribution lane

    Lane clusterVendorsSpend beforeSpend afterSavings
    Warehouse → Regional Hub18$1.80M$1.75M↓ 2.80%
    Regional Hub → Last-Mile Delivery36$3.20M$3.15M↓ 1.70%
    Total54$5.00M$4.90M↓ $103K
    Miles renegotiated all 54 transporters in six weeks, a cycle that previously took 6–8 weeks per vendor, and the savings paid back the platform in a month and a half.

    Penny

    Invoice Agent · Freight Audit · Published July 2026

    AI teammate Penny helped a $1.09B shipper turn 30 auditors into a 9 person strategy team

    Penny joined billing operations at a $1.09B consumer goods shipper to audit every invoice daily. She handled checks, disputes, and exceptions so the team could focus on carrier strategy, rate negotiation, and cost control.

    100%

    Invoices audited

    21

    Freed from audit

    3

    Moved to rate strategy

    Same day

    Invoice reconciliation

    The constraint

    • The team manually audited 1 in 8 invoices, while the rest moved forward without full review
    • A team of 30 spent the week checking rates and charges line by line
    • Accessorial charges were hard to prove without POD, GPS, and detention data
    • Analysts built disputes by hand, pulling evidence from multiple systems
    • Overcharges slipped through and became extra freight cost
    • Experienced analysts were stuck on manual audit instead of rate strategy

    What Penny changed

    • Invoice review time dropped from weeks to same day
    • Penny audits 100% of invoices before approval
    • She checks every invoice against contracted rates and submitted charges
    • PODs, GPS trails, and detention hours prove whether carriers earned the extra charges
    • She flags overcharges before approval
    • She prepares disputes the same day with evidence attached
    • The team moved from 30 FP&A employees to a 9 member strategic Business Finance team
    Audit coverage went from 1-in-8 to every invoice, disputes go out the same day with evidence attached, and 21 experienced people moved off line-by-line checking onto work that actually lowers freight cost.

    Chase

    Logistics Coordinator Agent · Freight Execution · Published August 2026

    How a mid-market manufacturer protected its retail delivery windows using Chase

    A manufacturer ships from 5 plants through 180 contract carriers to major retail distribution centers nationwide. Chase joined execution to protect pickup and delivery windows without adding headcount.

    94%

    On-time pickup after Chase

    1.4 hrs

    Carrier falloff resolution

    83%

    Exceptions resolved without escalation

    4,200

    AI carrier & driver calls / month

    The constraint

    • Accepted loads were inconsistently executed as some carriers rejected tenders or canceled loads without notice
    • Small regional carriers lacked real-time tracking, requiring coordinators to make many manual check calls
    • Late discovery of missed pickups or deliveries left little time for recovery, increasing spot freight costs, missed appointments, and costly chargebacks
    • Eleven coordinators spent most of their day on check calls rather than managing exceptions

    What Chase changed

    • Detects carrier assignment and pickup risks well before the appointment window to allow proactive management
    • Contacts carrier dispatchers and, when needed, drivers directly to confirm their commitment and expected arrival times
    • Provides structured voice calls to carriers without telematics, ensuring no shipment goes unmonitored
    • Monitors shipments for in-transit delays, excessive idle time, and route deviations to catch issues early
    • Automatically updates shipment status and escalates only when commercial decisions require human intervention

    Execution results: Before vs After Chase

    MetricBeforeAfter
    On-time pickup78%94%
    Carrier falloff resolution5.5 hours1.4 hours
    Manual coordinator check calls190/day32/day
    On-time pickup rose from 78% to 94%, carrier falloff resolution dropped from 5.5 hours to 1.4 hours, and coordinator check calls fell from 190 a day to 32, freeing the team to manage exceptions instead of chasing status.
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