Logistics Coordinator Agent
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Agentic Workforce/Miles
Miles
Planner Agent
Miles is your Planner Agent: he finds the savings hiding in every load before it ships.
Miles
Running
LoadDallas → Phoenix
ModeFTL
Orchestrates planning on top of your TMS
What Miles Does
Reviews the plan, works the exceptions, and secures the capacity, load after load.
Skills
- Shops contract vs spot on each load
- Negotiates spot deals when contracted carriers say no
- Holds a load when more orders are coming
- Plans inside the guardrails you set: rate, routing guide, volume commitment, SLA
Coverage by mode
The savings are decided at tender.Miles plans each mode against its own terms.
Once a load is tendered, the cost is largely fixed. Miles works the decision while it is still open, against the routing guide, the contract and the live market for that mode.
Contract or spot, decided per load and defended
Every truckload is a choice between the routing guide and the open market. Miles makes that choice inside guardrails you set, and shows the reasoning behind it.
7
rules across 9 decision pathways
5
carriers called in parallel
8%
spot advantage that triggers an auction
Tender decisioning
Seven rules across nine pathways, evaluated in a fixed order, resolving every load to contract tender, spot auction, mode upgrade or escalation. The order is fixed on purpose: a cheaper answer never gets to skip the check that would have disqualified it.
Routing guide first, always
Every decision starts at your routing guide and walks the carrier waterfall for that lane, city pair first and state pair as fallback, before any market signal is allowed to weigh in.
Live spot benchmarking
Live spot rates and load-to-truck ratios per lane feed the two rules permitted to override a contract tender: a spot rate materially below contract, or a tightening market where your primary has been rejecting.
Share-of-wallet protection
A cheaper spot rate does not automatically win. Where a statement of work carries a volume commitment, the floor protects the primary carrier and the decision record says that is why, so the relationship survives the quarter.
Zero-base cost floor
A per-equipment cost floor with DOE-linked fuel underneath every negotiation, so a target rate is a defensible number rather than last quarter's rate with a haircut.
Voice spot procurement
When spot wins, Miles calls approved carriers in parallel and negotiates inside target, soft ceiling and hard ceiling. The award is atomic, so only one carrier can win the load and the rest are closed out professionally.
LTL planned on the same spine, not a separate system
LTL moves are held in the same decision model, routing guide and contract structure as truckload, which is what lets a rate be defended at tender instead of relitigated at audit.
Mode-aware decision model
The planner's decision record carries mode alongside carrier, lane and rate, so an LTL move is planned, approved and audited through the same trail as a truckload one rather than through a parallel process nobody reviews.
Class-rate contract spine
LTL contracts are held with class rates, FAK rules, weight breaks, fuel matrices and accessorial caps. That structure is what makes a quoted rate checkable at the moment of tender, not just after the invoice lands.
Routing guide across LTL carriers
The carrier waterfall is per lane, not per mode, so your LTL carriers sit in the same guide and are consulted by the same rules as everyone else.
Dimensions captured at tender
Length, width, height and handling units are recorded on the load when it is created, including through the ingest API. NMFC class is a density function, so a dimension never recorded is a class that cannot be defended when the carrier re-measures.
Guardrails and autonomy tiers
The same per-workflow autonomy model applies: advisory, act-and-notify, or autonomous within a savings ceiling, with every autonomous action written to an audit log that feeds the criteria for the next tier.
Sample negotiation
One call, start to finish.$150 off a single load.
When the routing guide runs out, Miles calls carriers directly and negotiates inside the rate policy you set. This is one of four calls placed in parallel on the same load. It starts muted, so unmute to hear it.
ReadyRamirez Freight Systems0:00 / 1:02
LaneDallas, TX → Phoenix, AZEquipment53' Dry Van · FTLPickupTomorrow 06:00 CT
ZBC floor
$1,700
Target
$1,800
Soft ceiling
$1,900
Hard ceiling
$2,000
- Call connected · 1 of 4 carriers dialed in parallel
- 0:00
Miles
Hey, Miles from TransportOne. I've got a dry van, Dallas to Phoenix, picks up tomorrow at six. You got a fifty-three footer that can make that dock time?
- 0:11
Carrier
Uh... yeah, I got one. Six is tight, but... yeah, doable. I need twenty-two hundred.
- record_quote() · $2,200 · above hard ceiling $2,000
- 0:18
Miles
Yeah, twenty-two's over the market. Lane's running eighteen hundred right now, and I've got live quotes in hand under nineteen. I can do eighteen.
- 0:28
Carrier
Look, eighteen doesn't cover my deadhead. I'm sitting in Fort Worth, that's thirty-five miles empty. Nineteen hundred.
- get_zbc_breakdown() · floor $1,700 · linehaul $1,420 + fuel $280 (DOE-linked)
- 0:35
Miles
Deadhead's fair, I'll pay for that. But look, Phoenix outbound is dense this week, you're not gonna sit there waiting on a reload. Eighteen fifty, detention starts at two hours, and I'll get you quick pay in seven days. That's my last move.
- 0:51
Carrier
Hm. Yeah, alright. Eighteen fifty works. Send it over.
- record_quote() · $1,850 · under soft ceiling $1,900
- accept_quote() · pickup commit 06:00 CT · within acceptance criteria
- 0:57
Miles
Perfect. Rate con's on its way over to dispatch.
- Award locked · 3 remaining calls closed out
Sample call · synthesized voices
$1,850
Awarded rate
$150
Under contract rate of $2,000
7.5%
Saved on the load
1:02
Call duration
What Miles did in the call
- 01
Qualified before it quoted
Equipment and dock time were settled in the opening line, before any number. A rate agreed on the wrong trailer gets rebilled.
- 02
Rejected the anchor with evidence
The open was $200 over the hard ceiling. It was refused against live lane data and competing quotes, not a flat no.
- 03
Conceded the objection, moved the argument
The deadhead was real, so it was paid. The case shifted to Phoenix outbound density, the risk the rate was actually pricing.
- 04
Knew the floor before conceding
Zero-base cost put the true floor at $1,700. Every move after that was made against a known number.
- 05
Paid in terms, not rate
Detention at two hours and seven-day quick pay closed the last $50 without moving the linehaul.
- 06
Closed atomically
The award took a lock before the other three calls were released, so two carriers could never be told yes.
