Results
100%
Invoices audited
21
Freed from audit
Same day
Invoice reconciliation
3
Moved to rate strategy
The constraint
- The team manually audited 1 in 8 invoices, while the rest moved forward without full review
- A team of 30 spent the week checking rates and charges line by line
- Accessorial charges were hard to prove without POD, GPS, and detention data
- Analysts built disputes by hand, pulling evidence from multiple systems
- Overcharges slipped through and became extra freight cost
- Experienced analysts were stuck on manual audit instead of rate strategy
What Penny changed
- Invoice review time dropped from weeks to same day
- Penny audits 100% of invoices before approval
- She checks every invoice against contracted rates and submitted charges
- PODs, GPS trails, and detention hours prove whether carriers earned the extra charges
- She flags overcharges before approval
- She prepares disputes the same day with evidence attached
- The team moved from 30 FP&A employees to a 9 member strategic Business Finance team
Audit coverage went from 1-in-8 to every invoice, disputes go out the same day with evidence attached, and 21 experienced people moved off line-by-line checking onto work that actually lowers freight cost.