Results
$207K
Carrier overcharges recovered in 3 months
8% → 99%
Carrier invoices checked line by line
< 3 weeks
From kickoff to Penny going live
Problem statement
A food and beverage manufacturer with $20M in annual freight spend. Its 18-person freight payables team could check only 8% of carrier invoices line by line. Every charge under $250 was paid without review. Overcharges went undetected and unmeasured.
Solution
Penny checks every charge on every invoice, including those under $250, against four sources: the contract rate, the load plan, what the trip actually did, and the documents behind it. She pulls the proof herself. Accessorial charges, all 25 types from detention to liftgate, are tested against GPS and ELD data. Billed mileage is checked against the ELD odometer. Fuel surcharge is recomputed for the week the load shipped. When a charge does not hold up, Penny drafts the dispute with her reasoning and the evidence attached. Once a person on the team approves it, the dispute goes out within 48 hours, and Penny follows up until it is settled.
Before And After Penny
| Metric | Before Penny | With Penny |
|---|---|---|
| Audit coverage, share of invoices checked line by line | 8% | 99% |
| Accessorials validated against shipment events | Under $250 paid unchecked | Every charge |
| Carrier overcharges recovered | Not systematically measured | $207K in 3 months |
| Invoices disputed, with reasoning | Manual, case by case | 7.8%, filed within 48 hrs after approval |
| Time to settlement | Manual, case by case | Within 7 days |
| Freight payables team | 18 people | 12 people |