Results
94%
On-time pickup after Chase
1.4 hrs
Carrier falloff resolution
83%
Exceptions resolved without escalation
4,200
AI carrier & driver calls / month
The constraint
- Accepted loads were inconsistently executed as some carriers rejected tenders or canceled loads without notice
- Small regional carriers lacked real-time tracking, requiring coordinators to make many manual check calls
- Late discovery of missed pickups or deliveries left little time for recovery, increasing spot freight costs, missed appointments, and costly chargebacks
- Eleven coordinators spent most of their day on check calls rather than managing exceptions
What Chase changed
- Detects carrier assignment and pickup risks well before the appointment window to allow proactive management
- Contacts carrier dispatchers and, when needed, drivers directly to confirm their commitment and expected arrival times
- Provides structured voice calls to carriers without telematics, ensuring no shipment goes unmonitored
- Monitors shipments for in-transit delays, excessive idle time, and route deviations to catch issues early
- Automatically updates shipment status and escalates only when commercial decisions require human intervention
Execution results: Before vs After Chase
| Metric | Before | After |
|---|---|---|
| On-time pickup | 78% | 94% |
| Carrier falloff resolution | 5.5 hours | 1.4 hours |
| Manual coordinator check calls | 190/day | 32/day |
On-time pickup rose from 78% to 94%, carrier falloff resolution dropped from 5.5 hours to 1.4 hours, and coordinator check calls fell from 190 a day to 32, freeing the team to manage exceptions instead of chasing status.